Account Executive (AE)
Every client's account is managed by an account executive. This person remains on your account and manages the technical advice and service you receive. You do not have to retrain a new service rep every year as with some brokers. The AE will work with you to establish a service schedule (frequency of visits, annual priorities for improving your risk management program, design of submissions to underwriters). Our account executives average over 10 years of experience with companies like yours and receive continuing education on issues faced by government contractors and technology-based risks.

Account Manager
The account manager supports the account executive and also meets with you to provide service on current risk management program needs, gather underwriting information and process renewals, and provide additional account knowledge.

Customer Service Agent (CSA)
The customer service agent is a licensed agent with average experience of 5+ years handling accounts like yours. The CSA usually works from our office locations to manage the administration of your account in areas like billing, policy issuance, mid-term policy changes, claims reporting and support, and overall customer service. Most clients interact with them by phone and email during normal business hours.

AH&T has a truly distinctive culture.
If you ask the insurance companies about the brokers that represent them, they will tell you how dedicated we are to understanding and serving our customers. Each of our employees participates in our ESOP plan and we enjoy very low turnover. You will not have to constantly retrain a new service representative. Plus, their experience with other government contractors may just help you avoid some potentially costly mistakes.

The first broker with online account accessibility.
AH&T was the first broker in the U.S. to enable every client to access their account online with us through our agency account management system. You can log into your account with a user name and password we will provide and then perform a number of useful tasks. Many clients enjoy working with our team by phone, email, or in person, but if you are burning the midnight oil its nice to know you can still gets answers to common questions.